FAQ

Where are you based?

We are based in Perth Western Australia

What's your shipping policy?

All Items will be shipped via Australia Post or other courier serive provider.

Dispatch time for print types are below. (Average Times, Please allow postal times depending on your location - COVID19 can have delays of service) 

- Fine Art & Metallic Rolled - 5-7 business days. 
- Framed Items - 14 business days.
- Canvas Rolled/Framed, Acrylic, Metal Alumilux - 10-14 business days

Tracking number and tracking app provided. 

What's your Refund / Return policy?

Our policy has no refunds or no exchanges for Products and Gift Cards. 

To be eligible for an exchange, the item was damaged when received it. It must also be in the original packaging and have to be contacted via e-mail to hello@aeroture.com.au within 24 hours of delivery , we would appreciate if you send us a photo of the damaged goods. We will only replace the damaged item for an exact same image Print. we will do our best to get the replacement to you ASAP. 

Don't worry we will take care of all of it for you, just contact us and our team will work on the new print as we confirm all before the old product is even got to our end. 

 

To complete your return of product, we require

- Contact us with in 24 hours of receiving the item. 
- A receipt or proof of purchase
- Order Number 
- Proof of Damaged goods
Please do not send your purchase back to us without contacting us. We will issues a return Address and a Return ID number. 

 We will Pay for your return postage and the replacement item will be shipping free as well. 

Where can I find more information on Print types?

Please see our Printing Information
/pages/print-info

How can I track my order?

once we shipped your item, we will email you the tracking number and an App to dowload to track your order.

Do you offer local pickup?

Yes, we can offer your locla pickup from our printing vendors in North Perth.

Do you ship Internationally?

Yes we do, In most cases it's better to contact us with the Print type and Size you are thinking and we can get you a price for your shipping location.

Aeroture Shipping Free in Australia?

Yes, We have a Australia wide shipping Free in our store.

How can I contact you by Phone?

We offer many ways to conact us and yes we have Phone support. Please see below infomation

email : hello@aeroture.com.au

Phone : +61 8 6262 5051

Contact from : Contact Us

Get in touch

Have questions about your order, or a general enquiry?